Customer Feedback

Totally Satisfied

Gerard was awesome! He was able to tow my car out of a VERY tricky situation. Thanks! :)

#127 - Dina P - 02/20/2012 - 13:19

Totally Satisfied

James was GREAT! He arrived 45 minutes ahead of schedule! This was very appreciative. James was very courteous and accommodating. All Ways Towing & Transport is very fortunate, as we were, to have him on their staff.
Thank you,
Susan Ishkanian

#126 - Susan I - 02/20/2012 - 13:18

Totally Satisfied

Friendly, helpful, persistent in finding me in spite of poor directions from AAA. Carleton quickly got me hooked up so we were able to get to the shop before they closed, and was pleasant to work with. Thumbs up!

#125 - Scott S - 02/20/2012 - 13:18

Totally Satisfied

I am not certain of the date of our need for service, but we wanted to express our gratitude to Andreas for his assistance when our 02 Camry started making strange bumping feelings as it was being driven in Alameda (we had just finished visiting my father on Bay Farm Island). It seemed to weaken in power, we had to go slowly, and it made that strange bumpy feeling. The Toyota Service Center in the East Bay nearest Alameda was about to close, but we found we could use our AAA membership to tow the car to the Daly City dealership where we usually get the car serviced.

Andreas arrived, we told him our problem, he checked the car but realized it would have to go to a repair facility. He very efficiently put our car on a flatbed truck, we hopped into the cab, and he towed us from Alameda to the Toyota dealership in Daly City where we left the car for repair the next morning (it was about 10pm at night when we arrived at the dealership). We didn't know if we should call a taxi or not, but Andreas said he would drive us home (about 3-4 miles away.

He was very pleasant, an excellent driver with whom we felt very safe, and we so appreciated the drop-off at our home afterwards. We enjoyed the beautiful views across the bay in the tow truck as well - what a treat!

Sorry we were delayed in sending in our comments, but we definitely wanted to make sure that Andreas was recognized for his exceptional service. (by the way, the ignition coils along with other issues were the reason our car was acting up that evening).

#124 - Xavier and Anne U - 02/20/2012 - 13:17

Totally Satisfied

Very professional and very helpful service. Dennis (The Driver) was very courteous and friendly. They made my day less stressful.

Great job guys! Thanks....

#123 - Vivek J - 02/20/2012 - 13:17

Totally Satisfied

Gerard was patient, compassionate, accomodating and definitely a jewel. He extended service beyond the professionalism expected. I hope you know what an asset he is to your company. TOTALLY SATISFIED does not even describe how we felt about his service. He was a blessing to us during our time of distress.

#122 - Eulalia T - 02/20/2012 - 13:16

Totally Satisfied

So, my car wouldn't start, even though the lights, blinkers, sunroof were all working. It clearly was not the battery. Mike N. came out almost immediately, and while I was retrieving my AAA card he had already got my car started! Good grief! After talking about the possibilities of the alarm system interfering with the starter, Mike suggested that I drive straight over to the shop (I had already planned on being towed there). He left as soon as I signed the paperwork. Unbeknownst to me, who was dilly dallying around before leaving for the shop, Mike had pulled out onto the street and was WAITING to make sure that I got off okay. How nice was that!? I felt bad for taking my time in leaving, but I sure did appreciate him hanging around to see that my car was still running. There aren't many considerate people like that these days! THANKS MIKE! P.S. Super clean tow truck too!

#121 - Cynthia S - 02/20/2012 - 13:16

Totally Satisfied

Though I had to wait 2 hours for a truck, the driver, Jesus, was just wonderful. He provided excellent customer service, was very polite and professional. He's a wonderful respresentative for your organization.

#120 - Katherine P - 02/20/2012 - 13:15

Totally Satisfied

I was totally surprised that the tow truck driver arrived much earlier that the time that I had been advised of. As soon as Gerard was on scene, he took car of towing the car. The car happens to be a 68 Chevelle, which is a classic car. Gerard handled the tow with extreme care. I couldnt have asked for a better driver!

#119 - LaKisha T - 02/16/2012 - 12:08

Totally Satisfied

I love these guys, they should know me by first name. I am a AAA customer and they always send these guys to my rescue. They have unlocked my car about 3x's and one time the car was still running and they got to me and my car fast . They also have towed my car to the auto repair shop and to my home and the guys always make me like they really care about my safety and my vehicle.
I am always satisfied!!

#118 - Mildred S - 02/16/2012 - 12:07

Totally Satisfied

Juan was efficient and courteous. He arrived within 10 minutes after I placed my call. Juan went above and beyond helping me with my car. I was totallly satsified with his service.

#117 - Patricia R - 02/16/2012 - 12:07

Totally Satisfied

Totally satisfied,

Help ceme quick, within 15 minutes, since AAA gave me higher priority. Mike (the Driver) was quick, patient and courteous. Thanks

#116 - Kevin C - 02/16/2012 - 12:06

Totally Satisfied

Give Girard a nice bonus and double his salary. Gerard is a true professional and is a great representative of All Ways Towing and Transport. When Gerard arrived he introduced himself and shook my hand. He then apologized for the wait but I didn't mind at all. My car had a broken fuel line and Gerard was extremely careful to hook it up and tow it. He went out of his way to place the car exactly where I wanted it! I am so impressed with Gerard. Next time I call AAA I will definitely ask for All Ways due to my experience with Gerard.

#115 - Rod D - 02/16/2012 - 12:06

Totally Satisfied

Pleasant and knowledgeable. Art does a great job. Patient and understanding with senior citizens.

#114 - George J - 02/16/2012 - 12:04

Totally Satisfied

I was impressed at the speed in which my call was answered. Quick, dependable service. I hope it will always be a driver from ALLWAYS again. Thank you very much. I had to drive a 95 yrs old Mother to an appointment. I wasn't late.

#113 - Jeanne M - 02/16/2012 - 12:04

Totally Satisfied

Great, fast service!
Alanda was great! Quick arrival, then direct tow to my mechanic's shop, back to work in less then 2 hours!
Thanks a lot for making my day less stressful!
Alex.

#112 - Alex S - 02/16/2012 - 12:03

Totally Satisfied

Michael was very courteous. He told me exactly what he was going to do. He explained the results of the battery test and gave his recommendations. He was quick and got us back on the road. It was great service.

#111 - Marilyn H - 02/16/2012 - 12:01

Totally Satisfied

Art arrived within 15 minutes of my call, was courteous, helpful, and efficient.

#110 - Denise H - 02/16/2012 - 12:00

Totally Satisfied

Great communication and professional service. Juan really took care of the car without issue.

#109 - John S - 02/16/2012 - 12:00

Totally Satisfied

Scott was great at helping us out with fast, friendly, and quality service. He got us to a service station in no time (I was impressed with how quickly he loaded up our car on the truck) where we were able to have our vehicle worked on. Without his help, we would still be on the side of the road! He made sure to keep us safe--especially important as we were on the shoulder of a busy freeway during the commute. Thank you Scott for all your help!

#108 - Sarah H - 02/09/2012 - 13:29

Totally Satisfied

Give Jose a Raise! Excellent communication and knowledge! Had us back on the road in less than 10 minutes! We hope we don't need him again but if we do he would be requested!!!!!

#107 - John D - 02/09/2012 - 13:28

Totally Satisfied

Marlon was terrific. We had a battery problem (it was old, corroded and needed to be replaced). He handled it with a smile and was very efficient. We're AAA members and someone from your company called to let me know when the driver would be arriving. Really appreciated this too.
Great job! Thanks....

#106 - Alexandra T - 02/09/2012 - 13:28

Totally Satisfied

The driver was just great. He went directly to my needs and did a great job. Thanks so much. You have a totally satisfied customer here.

#105 - Christopher C - 02/09/2012 - 13:27

Totally Satisfied

Had a blowout on Eastbound Hwy 580 at the 238 split. Called AAA and Gerard arrived within 15 minutes of call. He also called when he was 2 minutes out to give me a heads up. He replaced my tire in less than 5 minutes and I was back on the road. 30 minutes from the time I called to the time I was driving again. Gerard was helpful, friendly, and courteous. Thanks for having him on your staff!

#104 - Steven K - 02/09/2012 - 13:27

Totally Satisfied

Art did a great job troubleshooting my van's problem and giving me the information of what had to be done to get it fixed. His performance in his job has lead me to ask for your company to tow my van to the shop for the repair and I will look to use your service in the future. I am a AAA member and I was totally satisfied with the service rececived.

#103 - Robert D - 02/07/2012 - 15:28

Totally Satisfied

Wonderful service from Tarek. He arrived quickly and had my car towed to a AAA repair service center within 30 minutes. He was also very knowledgeable and friendly, I couldn't have received better service

#102 - Nancy McI - 02/07/2012 - 15:27

Totally Satisfied

Very good- Very Helpful ......... Gat more like him !

#101 - Barry P - 02/07/2012 - 15:27

Totally Satisfied

Quick, Courteous, very nice. Thank You very much Gerard!!

#100 - Gerry C - 02/07/2012 - 15:26

Totally Satisfied

Michael went above and beyond helping me with car. Tested it several times and had me test to make sure all was good. I hope I am lucky to get him the next time I call AAA.

#99 - Veronica H - 02/07/2012 - 15:26

Totally Satisfied

Mr. Gerard arrived this afternoon (2-6-12) on the given ETA, and provided very professional service in a timely manner. We commend him for his courtesy and assistance in towing our car to a Toyota deler in Oakland after our vehicle battery failed. With employees as Mr. Gerard your tow company needs to be awarded a very high rating as a AAA service unit. Thank you. Tommy

#98 - Tom F - 02/07/2012 - 15:25

Totally Satisfied

Driver was efficient, knew what he was doing - very graceful, happy, cordial, and very polite. I appreciated the short time I spent with him.
Also, he arrived within 20 minutes of calling - very impressive.

#97 - Ron J - 02/07/2012 - 15:25

Totally Satisfied

Tarek was extremely efficient and professional. He was super careful with the car and did not scratch the wheels at all or damage it in any way. The car was lowered and had to be put on a flatbed for transport and he did everything flawlessly and quickly. And on super bowl sunday night too. Hats off, excellent work.

#96 - Yevgeniy S - 02/07/2012 - 15:25

Totally Satisfied

Wonderful service, changed my tire in no time at all...professional, friendly, timely...excellent customer service.

#95 - Susan C - 02/07/2012 - 15:24

Totally Satisfied

Abraham was wonderful. He arrived quickly was very kind and took care of my flat tire in no time at all. Thank you so much. I greatly appreciate the wonderful service.
Addie

#94 - Addie S - 02/07/2012 - 15:24

Totally Satisfied

Jorden was very professional. He checked the battery to make sure that was the problem, which it turn out it was. He replaced the battery and soon I was on my way home. I was very pleased with the service. Thanks, again.

#93 - Marie R - 02/07/2012 - 15:23

Totally Satisfied

My hats off to Art who showed up very quickly and assessed the problem. Very professional and very knowledgeable. Explained everything to me. We ended up having to replace the battery and therefore, I was able to cancel my appointment with the Nissan Service. I would like to thoroughly recommend your driver and I totally appreciate AAA service.

#92 - Janice S - 02/07/2012 - 15:23

Totally Satisfied

TOTALLY SATISFIED

James was on time, his truck was immaculate, and he was able to tie down and transport my motorcycle safely and quickly.
He even arrived at the shop where it was to be delivered before I did!

Dispatch was also very helpful, courteous, and confirmed my appointment the morning of.

I will definitely contact All Ways Towing the next time I need to transport or tow any of my vehicles and I'll be recommending your services to my friends and family as well.

Finally a fast and friendly motorcycle towing company!

Thank you!

#91 - Jenn J - 02/07/2012 - 15:22

Totally Satisfied

Miken was knowledgable, friendly and professional. I really appreciated his excellent service. Thanks!

#90 - HsinPei C - 02/07/2012 - 15:22

Totally Satisfied

Mike was prompt, polite, and professional. Thank you so much for towing my car safely!

#89 - Janice A - 02/07/2012 - 15:21

Totally Satisfied

Juan was nice and informative. He was quick and I felt safe intrusting him with my car

#88 - Nicole G - 02/07/2012 - 15:21

Totally Satisfied

Service is excellent and professional.

#87 - Paul L - 02/02/2012 - 16:20

Totally Satisfied

Carleton #422 is an excellent driver, satisfaction is 200%!!

#86 - Steven P - 02/02/2012 - 16:19

Totally Satisfied

Jesus was a hardworking and kind man! He was a really big help and showed up with a smile and a positive attitude. Many thanks!

#85 - Lori T - 02/02/2012 - 16:19

Totally Satisfied

Gerard was fast, efficient, and courteous. A perfect tow service was provided !

#84 - Tom A - 02/02/2012 - 16:18

Totally Satisfied

Michael was prompt; arrived in less than 15 minutes from my call. He was professional, courteous and thorough. My wife was waiting at the airport for me and he got me up and going very quickly. He clearly understood that you don't want a mad wife!!! It is a pleasure to know that your service has "class". Thanx!!!

#83 - George L - 02/02/2012 - 16:18

Totally Satisfied

Mike was completely professional and polite. It was a great to know he took care of towing my car and taking me to my destination safely. Would highly recommend All Ways Towing & Transport and Mike.

#82 - Suzanne W - 01/30/2012 - 16:25

Totally Satisfied

Jesus was amazingly Great, courteous, and totally Porfessional and Knowlegable, I hope if this unfortunate Break Down happens again, I would get Jesus. I am not to sure on the date but it was defintely this month. He gets a 10 in my experiance.

#81 - Mata J - 01/30/2012 - 16:24

Totally Satisfied

Out of all my expierences with tow-truck services, today was the best. I did not wait long at all and the Driver, Bobby T was very pleasant and eager to help. Despite the situation with my car, Bobby's great customer service made everything better!

#80 - Mildred B - 01/30/2012 - 16:24

Totally Satisfied

Super nice and great service. Couldn't asked for anything more. He's a great asset to your company.

#79 - Alfredo T - 01/30/2012 - 16:23

Totally Satisfied

Abraham was a true professional, explaining every step and each result of his testing. Courteous!..Great job!

#78 - Miguel V - 01/30/2012 - 16:23

Totally Satisfied

Sheldon was outstanding. His timing was quick and he was personable and kind. I am sorry for my pocket book that I needed his help but he quickly provided me with a new battery (my request).

#77 - Rod M - 01/30/2012 - 16:23

Totally Satisfied

1-24-12 more thanTotally Satisfied with the service provided. After a frustrating time in family court, it was time to go home. I discovered my car keys missing and no way to get into car. A search did not turn up the keys, I called AAA for service to unlock car door as I had another set inside of car. I have never waited such a short period of time for any road side service. BOBBY T parked his truck and came to the 3rd floor with his tools. We chatted while he worked on the door & in a very short time the door was unlocked. The technician was very cordial, happy and made me feel at ease. What expert service BOBBY T provided. This man is a great asset to your company. I thank you
George B

#76 - George B - 01/30/2012 - 16:22

Totally Satisfied

Carleton arrived shortly after I placed the call...He was very professional and knowledgeble and got my vehicle towed in no time...Thanks, Carleton...

#75 - Lee S - 01/30/2012 - 16:22

Totally Satisfied

If there was an option higher than "totally satisfied," I would select that. AAA gave me an estimate of 1 hour for a service truck to arrive. This was OK because I was at home. To my pleasant surprise, a got a knock on my door only 20 minutes later. James introduced himself and said that he would take care of everything & that I could go back inside with my kids. He was quick -- checked & replaced the battery in less than 20 minutes-- was super helpful and extremely friendly. He even greeted & waved "goodbye" to the kids. The cost to install a new battery was very fair as well. I didn't feel ripped off at all, which sometimes happens when people see a woman who needs car service. I was very pleased that AAA dispatched this company and am even more pleased that AllWays dispatched James to my service call. Great job all around! THANK YOU!!!

#74 - Kristie B - 01/30/2012 - 16:21

Totally Satisfied

I was stuck on the side of the road and needed a tow to my mechanic. Mike N. was the driver who showed up. He was quick yet careful hooking up my car to his truck. Mike was a very courtious driver, as he drove us calmly through traffic he would wave at other drivers as a thank you when he changed lanes and merged into traffic. I thought that was nice of him.

#73 - Dennis E - 01/30/2012 - 16:21

Totally Satisfied

My car wouldn't start and I was stranded along the roadside. Michael arrived and was able to test my 8 year old car battery (which was nearly dead), give me some advice, and install a new battery very quickly. He was knowledgeable, competent and courteous.

#72 - Michaele B - 01/30/2012 - 16:20

Totally Satisfied

Marlon was very nice and friendly personally as well as obviously very proficient technically. I'm very impressed.

#71 - James S - 01/30/2012 - 16:20

Totally Satisfied

Professional, efficient and courteous.

#70 - Cathy M - 01/30/2012 - 16:20

Totally Satisfied

Michael was the best! My car battery died late night, in the poring rain. I was soaking wet and freezing. On arriving he offered for me to wait in his car. And even moved my suitcase in the car out of the rain. Later he needed some help with the flashlight and he offered me a warm jacket. He was patient and kind. In a situation that was difficult, he maintained a positive attitude the whole time making me feel a lot better. He later had to call anothern driver #416 for more help, (sorry for forgetting his name) and he was amazing as well. Thank you so much for your help and making a aweful situation a little better!

#69 - Alexya D - 01/30/2012 - 16:19

Totally Satisfied

Two other drivers had attempted to start my 1998 Blazer on Saturday night. I sat in a cold, dark car for hours watching their efforts and waiting for the tow home. Naturally, I expected that when Carleton showed up today, the car would have to be towed to my garage. Instead, he opened the hood and had the car started WITHIN 5 MINUTES! He was able to identify and explain the problem as well as recommend appropriate repairs. Not only that, he was extremely professional and courteous. "Totally satisfied" does not even begin to describe how I feel about this. Carleton is a master. THANKS!

#68 - Antonia M - 01/30/2012 - 16:19

Totally Satisfied

Marlon was great! Quick, prompt and provided great service.

#67 - Charles E - 01/30/2012 - 16:18

Totally Satisfied

Prompt service. Very helpful and courteous driver.

#66 - Gregory B - 01/30/2012 - 16:18

Totally Satisfied

The service was quick and pleasant. Even on a rainy Friday afternoon, I waited less than 15 minutes from the time I called AAA to the time Juan arrived! Thank you!

#65 - Jill K - 01/30/2012 - 16:17

Totally Satisfied

Both of them were excellent in providing the service. Both were trying to be as precie as possible on their workmanship with positive attitude. It was great pleasure to have you guys do our work. I will keep you guys in our contact list for any future towing services. Your services were beyond my expectation.

Keep up the good work.

Thanks again,

Vijay

#64 - Vijay R - 01/30/2012 - 16:17

Totally Satisfied

Mike N. was very professional and nice. You can tell he knew what he was doing and my car arrived at the mechanic shop as requested. Thanks!

#63 - Terrence G - 01/30/2012 - 16:16

Totally Satisfied

Gerard was awesome. Professional and efficient. Nice guy too.

#62 - Garrett McL - 01/30/2012 - 16:16

Totally Satisfied

JAMES DID SUCH A GREAT TIME. HE WAS PROMPT AND COURTEOUS AND HE DID SUCH A GREAT JOB.
HE MADE THE WHOLE PROCESS PAINLESS. GREAT JOB JAMES

#61 - SUSAN D - 01/30/2012 - 16:16

Totally Satisfied

JORDAN WAS AWESOME. I WAS STUCK AT THE AIRPORT, AND
HE HAD ME OFF AND RUNNING WITH A NEW BATTERY IN VERY LITTLE TIME.
THANKS................

#60 - STEVE A - 01/30/2012 - 16:15

Totally Satisfied

Jesus was great! He was on time and was very personable. He was patient with me while I was determining exactly where my vehicle was to be t0wed to. He is a great representation of how you want your company to be received. If I need another tow, I will definately use your company again and I hope that Jesus will be the driver!

Thanks again Jesus!

#59 - Reginald S - 01/30/2012 - 16:15

Totally Satisfied

Sergio was great. I was beyond annoyed my battery had died and needed to be replaced, but he really was timely, professional and did a great job.

#58 - Dorothy S - 01/20/2012 - 11:36

Totally Satisfied

Prompt service. Had necessary parts to fix my car. Provided me with a warm place (inside his truck) to wait. Even oiled my squeaky door.
Excellent service, personable service provider. If I ever need a tow - can I call AllWays before calling AAA? I would if I can and would also request Michael. Again, thank you

#57 - Julie N - 01/20/2012 - 11:35

Totally Satisfied

Juan was able to diagnose a sticking fuel pump problem quickly and get the vehicle to start. This allowed me to drive it to the repair shop without the need of a tow. Juan followed me to the shop to make sure I made it ok. Since I knew what the problem was, it will save me on the cost of the repair. I was totally satisfied and impressed. You have a great guy in Juan!
Steve

#56 - Steve B - 01/20/2012 - 11:35

Totally Satisfied

Darrel arrived as scheduled and quickly and safely changed a flat tire

#55 - John S - 01/20/2012 - 11:34

Totally Satisfied

I locked my key in the car. Juan arrived 10 minutes after I placed a call to the AAA Roadside Assistance center.
He unlock my car in 30 seconds. I was totally satisfied with his professional service. He was courteous and friendly.
It is very difficult to find such a nice service provider now in these days.

#54 - DOMINIC T - 01/20/2012 - 11:34

Totally Satisfied

The driver was very efficient and informative but most of all he was concern about our saftey. He made sure we were out of harms way before he started his job of preparing our car to be towed. It was a pleasure having him provide his service to us.

#53 - Frank D - 01/20/2012 - 11:33

Totally Satisfied

I wish everytime I call AAA for assistance, Carlton would be the person to show up to help. Carlton arrived within minutes of calling AAA. He was extremely polite, very conscience and a pleasure to deal with. My customer service representative at the dealership who received the delivery of my vehicle commented on how professional, and genuinely concerned Carlton was when he made the dropped off. In fact, he requested she call me to let me know my car had arrived. Working with many tow truck drivers, she was amazed at what a great guy Carlton was. She said she had never dealt with a nicer person! Hats off to you, Carlton! Thank you!

#52 - Catherine S - 01/20/2012 - 11:33

Totally Satisfied

Marlon was extremely helpful and courteous. He was quick and efficient. Very enthusiastic at what he does. I am impressed with the service that this company provides.

#51 - Eric Y - 01/20/2012 - 11:32

Totally Satisfied

Yesterday was a very long and stressful day, I was having problems all day and also with my fuel pump, the car would start using a trick, by the end of the long day, the trick was no longer working to start my car and the fuel pump just died.

at 8p. I called AAA to have it towed home, about 20 minutes later your driver, Tarek showed up. I was so happy to see it was All Ways tow, I have always had good experience with your tow service

The young man, Tarek was very professional, polite and respectful to me. Tarek asked me a few questions, did the paperwork and loaded my car and we were off. I was so happy to see him. My day started at 5a.m. and I got home around 9p. Tarek was a life saver coming to my rescue, he had the cab warm for me and I felt so happy and safe, in his truck and he got me home.

He was like a night in shining armor, after the day I had, the whole experience was smooth and I just want to thank you for training your driver's the way you do, and for hiring Tarek, he represent's your reputation well!

Once again Tarek was very helpful and professional, thank you so much Tarek for your kindness and getting me home safe and sound

Sincerely Peggy

#50 - Peggy O - 01/20/2012 - 11:32

Totally Satisfied

Tim was very heplful and pleasant he responed to my call with in a matter of minutes.

#49 - Carlos H - 01/20/2012 - 11:31

Totally Satisfied

very skilled driver got my truck out of a parking garage with only inches of clearance above tow-truck. All around nice guy too. Highly recommended.

#48 - Erik L - 01/20/2012 - 11:31

Totally Satisfied

Michael was very professional yet friendly with myself and my 4 kids.

#47 - m howard - 01/20/2012 - 11:30

Totally Satisfied

Very professional and he double checked every thing

#46 - Shandle Mcc - 01/20/2012 - 11:30

Totally Satisfied

Forrest towed my car from underground parking to the repair facility. He was concerned with
safety and displayed driving skills due to the tight squeeze bring my car above ground. In addition,
he was professional and left me totally satisfied.

#45 - Barbara McC - 01/20/2012 - 11:29

Totally Satisfied

Art put his heart into many attempts to start my car and to isolate the cause of the problem. He called for a tow truck, which arrived a very short time later. I did not get the young woman's name, but she was very committed to doing her job above and beyond just "well done". Both of them deserve ample recognition and raises.

#44 - Shirley B - 01/20/2012 - 11:29

Totally Satisfied

Sergio was courteous and got the job done in a timely manner. It was painless. I am totally satisfied with the service.

Thank you Sergio!

#43 - Phil W - 01/16/2012 - 17:11

Totally Satisfied

Carleton is the absolute perfect example of great customer service!
It was obvious to me that he takes pride in the service he provides. He not only made sure that my vehicle was properly hooked up, but he also asked if I needed a ride. Carleton's demeanor was very professional and I was extremely satisfied with his performance.

Great job Carleton!!!

#42 - Tim D - 01/16/2012 - 17:10

Totally Satisfied

Tarek was VERY professional, pleasant and did a very good job.

#41 - Shawn W - 01/16/2012 - 17:05

Totally Satisfied

Caleb was very helpful. efficient and courteous and did an excellent job. I was completely satisfied.

#40 - Martin V - 01/16/2012 - 17:04

Totally Satisfied

I wish everytime I call AAA for assistance, Carlton would be the person to show up to help. Carlton arrived within minutes of calling AAA. He was extremely polite, very conscience and a pleasure to deal with. My customer service representative at the dealership who received the delivery of my vehicle commented on how professional, and genuinely concerned Carlton was when he made the dropped off. In fact, he requested she call me to let me know my car had arrived. Working with many tow truck drivers, she was amazed at what a great guy Carlton was. She said she had never dealt with a nicer person! Hats off to you, Carlton! Thank you!

#39 - Catherine S - 01/10/2012 - 17:12

Totally Satisfied

Nice driver, took care of my car.

#38 - Jeffrey G - 01/10/2012 - 17:12

Totally Satisfied

I was locked out of my vehicle. Carleton assisted me with gaining entry. At that point I was still unable to locate my keys. Carleton assisted me with getting a locksmith to assist me. I thought he went above and beyond the call of duty. Kudos to him!!!

#37 - Clyde T - 01/10/2012 - 17:11

Totally Satisfied

Great guy. Figured out it was a loose battery wire. Saved my day.
Thanks Carlton

#36 - Jay S - 01/10/2012 - 17:11

Totally Satisfied

Very prompt service. Gerard had us out of there in no time. Thanks for the great service.

#35 - Jim T - 01/10/2012 - 17:10

Totally Satisfied

Michael was very courteous, friendly and professional. I would definitely give him an A+ for his efforts. Michael is definitely a great ambassador for All Ways Towing.

#34 - Debbie M - 01/10/2012 - 17:09

Totally Satisfied

Mike was very helpful during such a stressfull time.

#33 - Jacque H - 01/09/2012 - 16:12

Totally Satisfied

Prompt and courteous and driver came right away to help within twenty minutes. Thank you!

#32 - M A - 01/09/2012 - 16:11

Totally Satisfied

Mike, arrived quickly. Assessed the situation quickly. Moved my vehicle to the designated repair shop quickly. He was professional, courteous, and efficient. This was a vast improvement over my previous experience with another towing company sent by AAA. I am so thankful that AAA is now using All Ways Towing & Transport.

#31 - Randi H - 01/09/2012 - 16:10

Totally Satisfied

Thank you for the help and service as I deal with this incovience. James was good company during a bad situation. Thank you for the help.

#30 - Robert S - 01/09/2012 - 16:10

Totally Satisfied

Thank you for sending Carleton to help me with my Camaro. He knows a lot about Camaros since he owns a few himself. I thought I was going to need to be towed home, but Carleton said that he would get my car running for me, and he did. He arrived quickly, got my car started and I drove home safely. Thank you, Carleton and AllWays Towing. Great service.

#29 - Andrea P - 01/09/2012 - 16:10

Totally Satisfied

Sergio was very friendly. He helped me with my battery problem and made my experinece with All Way a lot smoother than I thought it would be. He's just so enthusiastic about his job and that showed his professionalism overall. Not too many drivers are knowledgeable, but Sergio was informative about everything. Reference call # 9269

#28 - Moustafa S - 01/09/2012 - 16:09

Totally Satisfied

Gerard came to the rescue after we were told by Wal-Mart Auto Service that there was nothing they could do to fix our problem. Our oil cap was broken so when the oil warning light went off, we were unable to put oil in the car. We were prepared to tow the car to Broadway Volkswagen when Gerard asked to see the problem. He said he could remove the broken oil cap, allowing us to put more oil in the car to make it drive-able. He fixed our problem and hung in with us until we drove off. This letter is a pleasure to write because the service we received was exemplary. We were very fortunate to have been assigned Gerard and you are very fortunate to have him on your staff.

#27 - Glenn D - 01/09/2012 - 16:09

Totally Satisfied

Minimal wait. Excellent service!

#26 - Rio R - 01/09/2012 - 16:08

Totally Satisfied

Mike was very fast and professional. Came right away to fix our tire.

#25 - Paul G - 01/09/2012 - 16:08

Totally Satisfied

Excellent, timely and knowledgeable service. Thanks for your help!

#24 - Smith A - 01/09/2012 - 16:07

Totally Satisfied

awesome service, friendly driver, carefully tied my Prius to his tow truck, followed us all the way to Hayward Toyota from Oakland.....so glad it was "his" night ...... thank you soooooo much #418

#23 - Paula S - 01/09/2012 - 16:07

Totally Satisfied

This is the second time that my battery has died on me and I have been lucky enough to get Art on both my calls. He is friendly courtoues and most importantly as a single lady he helped calm my fears. He was able to get me back on the road quickly and provided me with insight as a result of his battery testing that proved very helpful.

Thanks Art...Your the best.

#22 - Cherese H - 01/09/2012 - 16:06

Totally Satisfied

Our car left us stranded at Ardenwood farms in Newark.....On my husband's birthday no less! We tried everything to get it started with zero luck. We Called our mechanic, who recomended All ways towing. Jay showed up really fast and instantly tried to help get my car started. Jay was super nice and sweet and kind of looked like a young Santa Claus! The car wouldn't start for him ether, but he got it safely up on his truck and over to our mechanic before he closed for the night! Even though my car pooped out on us, we were still able to make it to my husband's birthday dinner on time! Jay is awesome! Kepping this comapny's number in my phone for sure!!! Thank you so much Jay for saving the day!

#21 - Alison B - 01/09/2012 - 16:06

Totally Satisfied

Carleton was a great driver for moving my classic 1982 Chevy Corvette from storage to my mechanic. I would request him again!

#20 - Perry W - 01/09/2012 - 16:05

Totally Satisfied

Art started out a bit taciturn and non-communicative especially after I asked a question but soon thereafter became more professionally informative and ended up in the "totally satisfied" zone. One cannot always tell a "book by its cover" and Art probably entered the situation with a smidgen of prejudice but he came around
rather quickly and all was well.

Dr. C.L. S.

#19 - Charles S - 01/09/2012 - 16:05

Totally Satisfied

Juan was the man. Thanks for all your help.

#18 - Jerusalem M - 01/09/2012 - 16:04

Totally Satisfied

Your Driver Tarek displayed great service and wasvery prompt.

#17 - Tom O - 12/28/2011 - 12:07

Totally Satisfied

On Christmas eve my car died on me, Juan came and jumped my car, but it eventually died because the battery was bad. Then abraham came and checked my battery out and replaced it. Both showed up on time and were extremely helpful.

#16 - Hilary C - 12/26/2011 - 13:55

Totally Satisfied

I can't remember the exact day the service was done. It was beyond excellent. He communicated step by

#15 - Daisy B - 12/26/2011 - 13:55

Totally Satisfied

Had a solid experience with my service and would recommend All Ways Towing and Transport to anyone. Carleton went beyond the jump and charge trouble shooting, he corrected the previous tow service providers diagnosis which saved me money in doing unnecessary work and part replacement. Excellent job, very professional and courteous. Great experience...although I do wish it was only a jumpstart that I needed, but glad that Carleton there to point me in the right direction!

#14 - Rich K - 12/26/2011 - 13:54

Totally Satisfied

AMAZING SERVICE!!! TOTALLY SATISFIED!!!!!!!!!!!!

I had my gas stolen and he knew exactly the symptoms of getting my car started again!!!! Turned my day around completely!!! Great customer service!!!!

#13 - Ashley V - 12/26/2011 - 13:54

Totally Satisfied

Carleton was very friendly. He made my towing experience a lot smoother than I thought it would be. He's just so enthusiastic about his job and that showed his professionalism overall. Not too many drivers are knowledgeable, but Carleton was informative about everything. Reference call # 6038

#12 - Raul H - 12/26/2011 - 13:54

Totally Satisfied

Was able to get additional information from him regarding servicing my car.

#11 - Doris M - 12/26/2011 - 13:53

Totally Satisfied

My car overheated and i needed a tow to help me get it fixed. Scott came quickly, was very friendly, and made the whole stressful process easy and relaxing. If you need a tow, definitely ask for Scott, he is the best, I was totally satisfied by his service

#10 - Jim F - 12/26/2011 - 13:53

Totally Satisfied

Scott successfully towed my car out of a difficult driveway situation with a low overhanging roof and no ability to steer the car, also negotiating dips and hills on the way out, Thankyou!!

#9 - Mark O - 12/26/2011 - 13:52

Totally Satisfied

Prompt service with great care from both the driver as well as the dispatcher.

#8 - Pradeep P - 12/26/2011 - 13:52

Totally Satisfied

Thank you, Mike N, for your kind towing service. Was feeling down about the car, but your positive attitude helped me keep things in perspective.

#7 - Adele M - 12/26/2011 - 13:51

Totally Satisfied

Carleton was perfectly helpful and extremely nice. couldn't have asked for a better person to help me out. Thanks very much!

#6 - Evan F - 12/26/2011 - 13:51

Totally Satisfied

Art did a very thorough job and was very polite. We were very pleased with his service.

#5 - Lindsey M - 12/26/2011 - 13:51

Totally Satisfied

I recently had to be towed because of a flat tire that could not be changed because of my stupidity of not having the tool to bring down the spare on my vehicle. The ride was in commute traffic and lasted over an hour for a 35 mile tow. carelton was very nice to talk to and funny as well.By the time we arrived it was dark and fairly cold. After he disconnected me he asked if I was sure I didnt want the tire changed as I had told him earlier it wasnt necessary. Again I said he didnt have to, but he insisted and did so.Its not often these days for people to do more than they have to so yes I was very satisfied.

Thank You Carelton and
Thank You Allways Tow

#4 - Sandra W - 12/26/2011 - 13:50

Totally Satisfied

Mike's a nice guy. Very polite, professional.

#3 - Tinu M - 12/26/2011 - 13:50

Totally Satisfied

Michael was so johnny on the spot. I took my son to the airport at Oakland and when we got out of the car I left it running and when the doors all shut the car locked every door.. I called and Michael was there within 10 minutes and we were in the car within a very few minutes. He was very personable and did a fine job. I would recommend him and your company to anyone. Thanks for the quick response and help.

#2 - Sharon H - 12/26/2011 - 13:49

Totally Satisfied

Very pleased to have Jay as my service provider....very courteous,helpful and didnt waste anytime getting my car loaded and dropped off at my destination.Thanx Jay

#1 - Joel R - 12/26/2011 - 13:49

Customer Feedback

Comments (127)